Frequently Asked Questions
How does AI food analysis work?
Simply take a photo of your meal, and our AI will analyze it to estimate calories, protein, carbs, and fat. The analysis typically takes a few seconds. You can always manually edit the results if needed.
How accurate is the food analysis?
Our AI provides estimates based on image recognition. Accuracy depends on image quality, portion visibility, and food type. Use the results as guidance and adjust portions manually when needed.
What's included in the FREE plan?
The FREE plan includes 3 food scans per day, basic nutrition tracking, and 7 days of meal history.
What do I get with PRO?
PRO unlocks unlimited food scans, full meal history, AI nutrition assistant, biomarker tracking, detailed reports, Lifestyle Programs, and priority support. Available as monthly (CHF 9), yearly (CHF 80), student yearly (CHF 45), or lifetime Founders Pass (CHF 90). Prices may vary by country.
How do I cancel my subscription?
Subscriptions are managed through your device's app store. iPhone: Settings → Apple ID → Subscriptions → EatSense → Cancel. Android: Play Store → Menu → Subscriptions → EatSense → Cancel.
Can I get a refund?
Refunds are handled by the Apple App Store or Google Play Store according to their policies.
What are Lifestyle Programs?
Lifestyle Programs are dietary inspiration guides based on cultural archetypes and wellness philosophies — for motivation and education, not medical diet plans.
Is my health data safe?
Yes. Your data is encrypted and stored securely on servers in the European Union. We never sell your personal data. You can export or delete all your data anytime in settings.
How do I delete my account?
Go to Settings → Account → Delete Account. This permanently removes all your data from our servers immediately.
Does EatSense provide medical advice?
No. EatSense is a nutrition tracking tool, not a medical device. Always consult healthcare professionals for medical decisions.
Contact Us
📨 We typically respond within 24–48 hours on business days
Company Information
TEMONAN Geneva Holdings Sàrl
Rue Vignier 8
1205 Geneva, Switzerland
Email: info@eatsense.ch
Website: eatsense.ch